Terms & Conditions

ORDERING

Items that are in stock will be dispatched within 2-4 days of payment being received. We expect to receive payment in full within 7 days of the order being placed and cannot post orders until payment has been received in full.

We take payment via Paypal in our online shop, as it is fast, safe and secure. If you don’t have a Paypal account, you can use Paypal to process a credit card or debit card payment instead.

As soon as we receive payment and the goods have been dispatched, you will receive an email informing you with an estimated delivery date. If the goods fail to reach you by the suggested date, then please email us and we can look into it. Please make sure you provide the correct postal address at the time of order because if the items are returned to us we will have to charge for re-postage. In the unlikely event that the goods become damaged during postage then please let us know as soon as they arrive and we can investigate this. If you do not report this immediately then we will not accept any responsibility for the damage and are not obliged to reimburse you.

All item(s) remain the property of Kirsteen Stewart until full payment is received.

DELIVERY

Kirsteen Stewart ships anywhere in the UK by Royal Mail first class recorded delivery on orders of £20 or over, therefore a signature will be required. If you do not collect your item from the post office within the time stipulated on the card and the item is returned to Kirsteen Stewart, we reserve the right to charge for re-postage.

The price for postage can be seen when you reach the checkout and select your country of destination as pricing is calculated on the size, weight and destination of your order.

Orders outside the UK will be sent via Airmail, so please bear in mind when ordering that Airmail can take 3-4 working days if it’s within the EU, up to 7 working days for the rest of Europe and up to 10 working days for destinations outside Europe. If you can’t see your country in the list or require a faster service, then please get in touch and we will happily get a quote for you.

Please bear in mind that custom fees, duty and import charges may apply to overseas destinations. Kirsteen Stewart is not responsible for any of these additional charges that may be incurred by our goods being shipped to your country.

RETURNS

We want our customers to love our products, but if for any reason you are unhappy then please tell us and in the first instance we will try to resolve the issue. If a refund is required then you must return the goods in immaculate condition within seven working days of delivery and we will refund you within 30 days providing the goods are returned in a saleable condition. We do not accept unauthorised returns under any circumstances and we are sorry, but we do not reimburse the postage on items that are being returned unless they are faulty.

If you wish to cancel your order before it has been posted out to you, then please confirm this by email as soon as possible and we will reimburse you the cost within 30 days.

LINKS

No liability whatsoever will be incurred by Kirsteen Stewart in respect of any links to anything contained in this website.

INTELLECTUAL PROPERTY RIGHTS

Kirsteen Stewart owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.

No contents of this website (including but not limited to text, images, audio, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of Kirsteen Stewart may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.Please email us at info@kirsteenstewart.co.uk with any queries around this issue.

ACCURACY OF CONTENT

We have taken every care to ensure the contents of this website are correct at the time of publishing. However as many of our products are hand crafted/ digital printed there may be slight colour variations from product to product, but we strive to maintain our colour accuracy as much as possible.

Please note that the prices shown are exclusive of delivery and this is calculated once you add the product to your cart and is then calculated as explained in the ‘Delivery’ section above.

LIABILITY

The use of this website is at your own risk. Kirsteen Stewart is not liable for any damage or loss whatsoever caused by the Internet or this website or any related information technology. Kirsteen Stewart does not warrant that this website will be free from computer viruses or other malicious programs etc which may cause direct indirect consequential incidental or any other damages to you or any other party. Kirsteen Stewart shall not be liable to you or any other party for any loss or damage whatsoever or howsoever caused due to any use of this website or reliance on it or its contents.

PRICES AND AVAILABILITY

Prices and availability of item(s) and postage are subject to change without prior notice.

VARIATION

These Terms and Conditions may be changed by Kirsteen Stewart at any time at its sole discretion. Such changes will be posted on this website and as such you will be notified. Revised Terms and Conditions will take effect 7 days after posting.